General Frequently Asked Questions

FREQUENTLY
ASKED QUESTIONS

GENERAL QUESTIONS

HOW DOES THE COST OF A PRIVATE JET CHARTER COMPARE TO COMMERCIAL FLIGHTS?

Jet charter is usually more expensive than flying commercially, but when you consider the additional costs of flying with a commercial airline such as: parking, time, hotels etc., you will find that private jet charter is a more sensible way to travel than you may have expected.

When you travel by private air charter, you save time by arriving closer to your ultimate destination. This often eliminates the need for overnight stays and you avoid check-in and security lines.

WHAT ARE THE DIFFERENCES BETWEEN FRACTIONAL OWNERSHIP AND PRIVÉ JETS?

Privé Jets’ card Programs gives you the flexibility of flying when and where you want. Unlike fractional jet ownership programs, our Jet Setter Program and 25 hour cards allows you to only pay for the time you fly. There are no acquisition costs, no monthly maintenance fees, and no long-term commitments. Additionally, our Programs gives you the flexibility of choosing the ideal aircraft for each trip. With a fractional jet ownership you do not have unlimited use of the aircraft, your air travel has to be coordinated with the number of hours purchased at the beginning of the contract, obligating you to predict your aircraft usage for the next 5 years and locking you to a single private jet model.

HOW CAN I PAY?

We accept Visa, Master Card, American Express, checks and wire transfers.

ARE YOUR PRIVATE AVIATION ADVISORS AVAILABLE AT ALL TIMES?

Privé Jets is there for you 24 hours a day, 7 days a week. We understand that emergencies give no advance notice, so our team of advisors is always available for YOU regardless of the day or time.

HOW FAR IN ADVANCE DO I NEED TO CALL TO RESERVE A PRIVATE AIRCRAFT FROM PRIVÉ JETS?

Privé Jets is often able to book private air charter flights within just four hours’ notice, however the sooner you call to reserve an aircraft, the better. Please keep in mind that private charter flights are subject to aircraft and crew availability. Also, it could be difficult to book some flights during peak travel times of the year, such as major holidays or sporting events.

WHAT HAPPENS IF I NEED TO CANCEL OR MAKE CHANGES TO MY FLIGHT?

You can cancel or make changes to your itinerary up to 48 hours prior to your private flight unless a different condition is set for a specific flight. If you need to cancel or make changes within 24 hours of your flight, we will pass on any incurred costs.

HOW DO YOU MAKE SURE THAT MY PRIVATE FLIGHT IS PERSONALIZED SPECIFICALLY FOR ME?

Privé Jets builds a personal profile for each client to ensure all air private charter flight experiences are tailored to the individual's preferences and requests. Personalized service and strict attention to detail are cornerstones of our success at Privé Jets.

WHAT ARE MY OPTIONS FOR CATERING ON MY PRIVATE FLIGHT?

At Privé Jets, we understand that the client is the most important asset of our company. Therefore, we do not set a limit on catering or any special services you may need. We can arrange almost anything you could want for your private charter flight.

JET CARDS QUESTIONS

ARE THERE EXTRA TAXES OR FEES?

Taxes are already included but segments fees are not. This fee is charged per passenger on each leg, and does not exceed $20 USD per passenger.

DO I GET CHARGED FOR TAXI TIME?

Yes. Taxi time is charged at 12 minutes per leg.

WHAT’S THE LEAD TIME FOR MAKING FLIGHT RESERVATIONS?

For standard travel days, reservations are required at least eight (8) hours prior to the scheduled departure time. Itineraries departing before 10:00 AM (local time at the point of departure) must be confirmed before 6:00 PM (local time at the point of departure) the day prior. For international flights, additional notification requirements may vary from destination to destination. On peak travel days, reservations are required at least seven (7) days prior to the scheduled departure date.

HOW MANY PEAK DAYS ARE THERE?

There is a total of 30 peak days in a year.

WHAT IS CONSIDERED A QUALIFYING ROUND TRIP?

Round-trip itineraries are defined as those trips that begin and end at the same airport, average at least the daily flight time minimums for each day of the trip, and can be completed within the constraints of a crew’s duty time.

WHAT ARE FLIGHT TIME MINIMUMS?

A minimum of two (2) hours per day are billed for each aircraft requested on each day. Additionally, portions of any itinerary involving an interim stop other than the stop at the final destination (i.e., a “leg” or a “segment”), will be billed at a minimum of one (1) hour for each aircraft requested.

WHAT IS THE DIFFERENCE BETWEEN HOURLY JET CARD & MEMBERSHIP JET CARD?

The Hourly Jet Card requires the total amount to be prepaid. The Membership Jet Card does not require prepayment but it has a one-time membership fee and flights are paid for as you fly.